FREQUENTLY ASKED QUESTIONS

 

How early should I arrive?

Please plan to arrive 15 minutes ahead of your booked appointment. Players arriving more than 15 minutes after their start time will not be allowed to participate in the experience. NO REFUNDS OR RESCHEDULING for late guests and no shows.

How long does the experience last?

The game takes 60 minutes to complete. Arrive 15 minutes early and expect to stay 15 minutes afterwards to debrief and take a few pictures.

Wait, so am I going to be locked in a room?

No, we do not lock anyone in. You will be able to walk out of the experience at any time. 

What is your cancellation and rescheduling policy?

Cancellations and Rescheduling are only allowed if ticket insurance is selected at the time of purchase.  All cancellation and reschedule requests must be made more than 24 hours before the start of the game.  The rescheduled date must fall within 30 days of the current date.   No-shows will not be refunded.

What if I want to celebrate a Birthday/Anniversary/Bachelor/Bachelorette Party or put a special message in one of the clues? Do I need to book a Special Event package for that?

Yes. You have the option to reserve an entire room for your group. If you want a gift or ring placed in the puzzle room, bring it to us earlier in the day or slip it to your host when you arrive. Email us with your request, and we will be glad to take care the rest.

We do not have enough people in my group to fill up all available slots. Will strangers be in the room with us?

If you do not reservethe room for a particular time slot, it's very possible that you could have strangers in the puzzle room with you. The atmosphere is so festive that we doubt this will matter much once you are all working towards solving the puzzles in the room.

Is there anything special that I should wear?

Wear something comfortable! Note that you may have to squat in order to solve certain puzzles. If you have reading glasses, you may want to bring them.

Will anyone try to scare or jump out at me?

No, we are not a haunted house. This is a fun experience, not a scary one.

What happens if my team doesn't escape in 60 minutes?

You won't win any bragging rights, but you will still walk away with a unique experience. 

Are there any age or physical restrictions?

Children under the age of 16 must be accompanied at least by 1 adult per game. Though we do allow children in the rooms, Space Escapes recommends all players be at least 13 years or older. No infants or toddlers will be allowed in the room at any time.

Can I take photos or videos while I am in the room?

Nope! Cell phones and cameras are not allowed in the room.

How many people can participate in a session?

2-8 people are allowed to participate in one hour-long session. If you have not purchased all of the tickets for a private reservation, you may have strangers in the group with you. You all will work together to work through our puzzles. If you need accommodations for a group larger than 8, please email or call us.

Do I need a reservation to enjoy the Puzzle Room experience?

Yes, a reservation is necessary, but thankfully you can book online easily! Just click any of the 'Book Now' buttons.

How far can I book in advance?

Our booking system will allow you to book up to 2 months in advance. You should book as far in advance as possible to ensure that your desired date and time are available.

Can I bring extra people with me?

All players should be registered at the time of the booking.  If you wish to add players please call or email us prior to your appointment.

How is the parking at Space Escapes?

We have a ton of FREE parking in the front of the building.

I still have a question. What should I do?

If you still have questions, feel free to email us. Make sure you include all important details for your question.